Last updated: November 10, 2026
We want every order to arrive right. If something is wrong, we'll make it right.
Returns
- Unopened products: you can return unopened gels within 30 days of delivery for a full refund of the product price. Gels must be sealed and in their original packaging.
- Opened products: for food safety reasons, we can't accept returns of opened gels.
- Damaged, defective or wrong items: contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you won't need to send anything back.
- Return shipping: return shipping is paid by the customer unless the return is because of our error. Original shipping charges are not refundable.
How to start a return
Email us at ricardo.alonso@rannperformance.com with your order number before sending anything back. We'll reply with instructions. Returns sent without contacting us first may not be accepted.
Refunds
Once we receive and check your return, we'll refund your original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to post it.
Cancellations
- Presale (Founding Batch) orders: you can cancel any time before your order ships for a full refund. If we can't ship by the date shown at checkout, we'll email you with an updated date and the option to cancel for a full refund.
- Regular orders: you can cancel or change your order within 24 hours of placing it, or any time before it ships. Once an order has shipped it can't be cancelled, but unopened gels can be returned as described above.
To cancel, email us at ricardo.alonso@rannperformance.com with your order number.
Questions
Reach us any time at ricardo.alonso@rannperformance.com. This policy doesn't limit any rights you have under applicable consumer protection laws.